Return & Refund Policy 

Last Updated: March 2026

At Mixed Kohai, every item is custom produced after purchase.

Because of this made-to-order model, our return policy differs from traditional retail stores.

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Non-Returnable Items

We do not accept returns or exchanges for:

• incorrect size ordered

• buyer’s remorse

• change of mind

• minor color variations

• delays caused by shipping carriers

Please review all product details before ordering.

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Eligible Issues

Refunds or replacements may only be provided if the item arrives:

• damaged

• misprinted

• defective

• incorrect item shipped

Issues must be reported within 30 days of delivery.

Claims submitted after this timeframe may not be eligible.

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Evidence Requirement

To file a claim, customers must provide:

• order number

• clear photos of the product issue

• description of the problem

Failure to provide verification may result in claim denial.

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Replacement Policy

If a claim is approved, Mixed Kohai may choose to provide:

• a replacement item

• store credit

• refund

The resolution method is determined at our discretion.

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Abuse Prevention

Accounts that repeatedly file suspicious claims may:

• be restricted

• be refused future service

• have claims denied

This policy protects the Mixed Kohai community from refund abuse.