Shipping Policy
Shipping Policy
Thank you for shopping with us! We work with a third-party partner, Printify, to produce and fulfill all of our orders. Below you'll find details about how our shipping process works.
Order Processing & Production
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All items are made to order and go into production shortly after your purchase is confirmed.
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Production typically takes 2–7 business days depending on the product and the printing partner's location.
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Once your item is produced, it will be shipped directly from the Printify partner nearest to your location.
Shipping Times
Shipping times vary depending on your location and the fulfillment center used. Estimated shipping times are as follows:
| Region | Estimated Delivery Time |
|---|---|
| United States | 3–7 business days |
| Canada | 5–10 business days |
| Europe | 5–10 business days |
| International | 7–21 business days |
Please note: these are estimated timeframes, and delays can occur due to holidays, customs, or carrier issues beyond our control.
Shipping Costs
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Shipping costs are calculated at checkout based on your location and the products ordered.
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We may offer free shipping promotions, so be sure to check our homepage or banners.
Tracking Information
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for the tracking information to update.
International Shipping & Customs
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We do ship internationally!
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Import duties, taxes, or customs fees may apply depending on your country's regulations. These fees are the responsibility of the customer and are not included in the product or shipping cost.
Missing or Delayed Packages
If your package hasn't arrived after the estimated delivery time:
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First, check your tracking link.
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Then, confirm your shipping address was entered correctly.
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If it's still missing, please contact us at [kohaisupport@mixedkohai.store] and we’ll do our best to assist.
Returns Due to Shipping Issues
We do not offer returns or exchanges due to buyer’s remorse or wrong size ordered, as each item is made to order. However, if your item arrives damaged or is lost in transit, please contact us within 7 days of delivery and we’ll make it right.
If you have any questions about shipping, feel free to reach out to us anytime!
kohai@mixedkohai.store
